The Good The Bad & The Ugly

The Good
Orange - Had a call from the upgrades department at Orange, offering me a great deal on my tariff and a free upgrade to my phone, 500 minutes and 500 texts for the same price I am paying now, apparently this is a Select 500 tariff, after literally seconds of googling found this to be a brilliant deal which, it seems is not available to everyboday (sorry SWMBO). The lady I spoke to also stated that the phone was not yet available, but will call me and let me knoe when it is. This lady was genuinely nice, helpful professional and polite. So much so, I even decided to email Orange to thank her on my behalf. If you know me, then you'll know this is something I NEVER DO....

RESULT: Well done Orange, one customer that shall remain so.

The Bad Another company who I shall not name - I purchased a PDA Phone last year from, this device developed a fault and was returned on 27 April....

... I AM STILL WAITING, not only for them to acknowledge that I they have recieved the device, let alone repair the device. Despite my constant emails and phone calls chasing this, still nothing has been done.

What Damo Did (or what Pissed off Damo did) I decided to do something - I emailed the returns department to escalate this, I did some Googling and found the name of the Chief Executive, Finance Director and Operations Director and Copied them too:

RESULT: within 33 minutes I received an email from the Customer Services Manager apologising for the lack of communication, stating they will get back to me in the next day or 2.

.... Watch this space (Day 1 is now over!!!)

The Ugly



WTF