Pipex...

So we moved into the house on 7th November, couldn't transfer my old telephone number so had a number, I then arranged for my broadband to get activated.

The previous owners' broadband hadn't been cancelled, therefore ADSL was still active on the line, I had to arrange the cancellation myself, so called BT and was advised this would take 6 working days.....

8 working days later it was done, called Pipex again, the line tests etc were required and I broadband would be active within 10 days,

29 November - Back online and flying

9 December - Problems, I got home from watching Derby thrash Leeds to find my Internet running slower than , did the usual speed checks to find my line was connected at 0.2Mbs (should be 5.5Mbs). Had to wait until Monday to call Pipex to log the fault, not sure what the problem was, but it seems to have now been fixed,

After reading a ton of forum entries on the net, it appears the problem with ADSL Max is that it's constantly being monitored for the best speed, unfortunately it gets a bit confused and fixe the connection at a daft speed (in my case 0.2Mbs),

All these forum members were slagging off Pipex and its customer/technical support, but I haven't had any problems with them, the worst part of it all, everything needs to be passed to BT to work on the lines etc. Now these are the people who dont seem to care.

Luckily I have moved my phone calls to Pipex too.

If only I could ditch Severn Trent Water.