Is it Time to say Bye Bye Pipex

After 4 good years, it appears Mr Byrne is forced to end a relationship, one of the most important relationships one could have, that with my ISP, not only is my secondary email address @pipex, I have also referred several family and friends to them as they have provided great service and support when i needed it.....

However....
Just as I was looking forward to upgrading from a 2Mb to an 8M connection, it appears that the sneaky Bast.... people have decided to limit my download speeds for torrents, with my 2Mb connection I could download from Easynews (Newsgroups) at almost 240kps, but with my bittorrent client (Burst) I seem to be capped at 20kps (very bad).

It seems that there is really no point waiting for 8Mb when it won't make a blind bit of difference to torrent speeds, and let's face it Everyone is doing it, no matter what they tell you.

Looking on t'internet shows there are several sites proving this, Pipex T&Cs state that if you exceed the "Acceptable Use Policy" and your connection will be "Managed". Unfortunately, Pipex do not state what is acceptable and I doubt I really take the piss.

Not one to be Hasty, I am going to email Pipex Support and ask them if my account is being "managed". If so, then I would like to know a) what is regarding as "acceptable use" and b) how much I have downloaded.

I will update when I have emailed them

link 1 link 2 link 3

Email to Pipex

"I am writing to discuss my account as it appears my download speeds have dropped to what I would regard as an unacceptable speed, I understand that the changes to your terms and conditions mean you have been forced to introduce "network traffic management" for heavy users.
I would be grateful if you could let me know if you have this in place against my account. If this is the case, please could you advise me of the following

A) - What do you regard as "Heavy Usage" for a 2mb connection ?.
B) - What amount of data have I downloaded ?.

I appreciate that you have introduced this, however I don't feel that I have been "taking the piss" when it comes to usage. I have been a very happy customer of Pipex for several years now (since Pipex was set-up), I have recommended you to several family and friends who have since joined, but recently, not only am I paying considerably more for my service that the people I referred (something I feel strongly against - not really a reward for being a loyal customer) but I feel I am not getting the level of "Service" I am paying for, I have stayed with Pipex for its "unlimited usage", not only this, I stayed and am looking forward to my Pipex Max 8Mb connection, but fail to see any benefit of staying if you intend on "restricting" my speeds.

Please advise asap, if these restrictions are to be held against my account indefinately, please could you advise what options I have, or how I would go about cancelling my service in order to move to another ISP.

kind regards

Damian Byrne"