Newsgroups

Newsgroups are (apart from IRC) probably the oldest form of file sharing / downloading / P2P(ish) I know of.

I've used newsgroups as long as I've used computers, back in the days of outlook express newsgroups I had access to 20,000+ newsgroups although they weren't brilliant.

About 5 years ago when I moved up to broadband with Pipex, I had access to their newsgroups, again more than 20,000 and again not brilliant,
I then tried out Easynews, the first difference being I had to pay (Yes Lee, Pay !!!!) for this, $9.98 per month for 4Gb usage per month, however there were more groups and the retention was 30 odd days, the retention meant the files stayed on the servers longer and therefore had better availability for everyone.

Over the years the price has stayed the same, but the usage increased to 6Gb, 10Gb and now 20Gb per month.

I have not had a single problem with Easynews. the search pages are great, the Zip Manager is great and all in all, I would and have recommended him to anyone.

NOW...
I read on NewZbin, Giganews, a similar service had a retention of 120 days, which they have now increased to 200 days.

they also have a different levels of usage plans

• Bronze - 2Gb/Month for $7.99
• Sliver - 25Gb/Month for $12.99
• Platinum -Unlimited/Month for $24.99
• Diamond - Unlimited/Month (plus SSL) for $29.99 ($19.99 for first Month)

I'm not, and never have been sure of the legal implications of newsgroups, you can download all types of files from newsgroups as you can with torrents etc, I guess the difference being you are not uploading files, which made P2P illegal.

I am not yet tempted, unlimited access and longer retention just mean my broadband connection get hammered more, giving the ISPs more reason and justification for limiting & throttling my download speed.

New Gadgets

Despite the fact I cannot get to work, it doesn't stop me working, I have a couple more gadgets to test, namely the HTC Athena and the HTC Panda.

My Perfect PDA would have the following

• Codecs for all video format
• Hard Drive
• Fast internet connectivity (3G/UMTS/HSPDA etc)
• Wi-Fi
• Keyboard
• Large screen

Here it is

HTC Athena

Billed as the UMPC beater, with Windows Mobile 6 (soon), built in GPS, attachable keyboard, 8Gb Hard Drive, 3G connectivity however....

Still the old screen resoolution of 640 * 480 meaning a screen larger than all of the other PDAs but showing the same amount of info.

Also available ...

HTC Panda
If (like me) you need a replacement for the Qtek 2020i, O2 XDA 2i, this is it, this is "The" DIRECT REPLACEMENT.

Good points

• works with the majority of applications developed for the older devices
• Windows Mobile 5 - (No more losing data with Windows Mobile 2003)
• USB Charging
• Camera button has been moved

Bad Points

• No car cradle yet
• No 3G
• No built-in GPS
• No operator as yet (come on vodaphone)

Testing still ongoing but the Panda (also known as the HTC P6300) will be a big seller.

Updates

ASDA - to vent our frustration my fellow Xboxers wrote to ASDA and UbiSoft (Authors of GRAW 2).

• Asda came back stating they weren't aware of this policy, followed by this is their policy....
• Ubisoft came back stating they will investigate.

If/when I hear anything back from either companies, I will update.

Pipex

Result... I managed to speak to the account manager at my company regarding these problems, unfortunately I can't name them but my unlimited connection is now back to unlimited.

I have no idea how one would go about sorting this out based on a purely residential only connection, but where a considerable amount of money is involved, it clearly shows that money talks.

Heres the letter from Pipex that's got me into a rage

Dear Damian Byrne
Important notice regarding your broadband usage

Pipex introduced network traffic management in 2005 to help manage the network and provide a fair service for all our customers particularly during busy periods of the day. The usage behaviour of a small minority of our customer abase has led us to introduce, with immediate effect, a Fair Use policy online at www.pipex.co.uk/legal.

We have established that your usage levels are in excess of the levels we would expect for normal home use, and your behaviour along with a small number of other customers may be having a detrimental effect on the service available for the majority of the Pipex customer base.

How do you define "Normal"

We would like you to change your usage behaviour immediately or let us know if you think we have got this wrong, If we don't see a reduction in your usage in the next 14 days we will contact you and may take further action.

In addition to changing your usage behaviour there are a number of alternatives for you to consider:

* You can move to our Midi broadband product which has a usage allowance of 15GB a month with the option to purchase more allowance on a monthly basis. We would allow you to continue with your current level of usage on this product as long as you confirm in writing to us that you are complying with our Acceptable Use Policy and using your connection for normal home use.

* You can switch to our sister company Bulldog Broadband where the service may be more suited to your needs. You will need to purchase a telephone service and line rental with a new 12 month contract.We advise that you visit bulldogbroadband.com first to check that you can receive their service. If you then decide to take this option please call us on 0800 107 5902 to request a MAC code.

* You can switch to an alternative provider that offers you unrestricted use of your broadband connection. If you wish to take this option then please call us on 0800 107 5902 to request a MAC code.

Finally, please can you confirm to us in writing within the next 14 days using the attached form that you are complying and will continue to comply with our Fair Use and Acceptable Use Policies

...and My Response

Dear Mr Carberry

With reference to your letter dated 22 February 2007,

I understand the need for Pipex to introduce a fair use policy at Pipex however would like to comment on your letter.

“We have established that your usage levels are in excess of the levels we would expect for normal home use.”

I would like to know what you define as “Normal” for home use, at no point in your letter do you define;

a - Normal levels are for home usage

b - My usage that has prompted such a threatening letter

“We would like you to change your usage behaviour immediately.”

I am disgusted by this statement when, you have already implemented traffic management on my connection, thus restricting my 8Mb connection to no more than 50kbps at best, and 10kbps on average. Clearly this is something that has been done on purpose as my telephone call with your Technical Support department (a lady by the name of Abi) confirmed, I also find extremely upsetting that despite my emails and phone calls querying my connection problems (Call reference **** ***) you failed to tell me that this was happening, wasting my time and money testing and replacing my own equipment as well as emails and phone calls to your technical support department. I was told that these restrictions are reviewed every Saturday, was I told this to get me off the telephone, or do you really do this kind of work at the weekend?

You have then given me 3 options.

1. Move to Midi
2. Switch to Bulldog
3. Switch to another ISP

1. I chose Pipex Max for the specific reason you sell the product for, as quoted on your site (www.pipex.com) “Comes with Unlimited monthly usage allowance. Tailor made if you're always on the internet” If I wanted to be restricted, I would have chosen Pipex Midi and paid for extra.

2. I cannot switch to Bulldog. When going to their site and inputting my details, I am redirected back to Pipex. Not very helpful

3. Switch to another ISP – This really is my other option. I have been a loyal and long time customer of Pipex since you started back in 2001, (Previous username ******), although I have had a few problems, these have been dealt with promptly, I have recommended you to at least 5 of my friends and co-workers and even recommended you to my company, who still use your company’s services. (Company Name). I agree my download usage may have been higher than before, this is due to moving home, (hence the change in username), and as such, purchased an Xbox games console and High Definition TV, my gaming habits have now changed In that I play online, as well as this, I have also downloaded High Definition content for the purpose of trying out on the TV. The HD downloading has now stopped however, thus my download habits will revert back.

It is quite clear to me that now Pipex is established and “making money” you’d rather these very same users that help build your company, are being “punished” I am sure the majority of these users have been with Pipex from the outset, as you were one of the first to offer 512kbps broadband to home users, we have stayed while you as you grew.

I am sure you do not issue letters in this way in a business to business environment. Do you not think residential users being sent letters such as the one you have sent me would encourage people to have their business from Pipex. My company spend at least £26000 per year for 2 leased lines. Not only could this be obtained elsewhere, could also be obtained for less than half this cost.

Finally, you ask that I send back the form agreeing to comply with your FUP and AUP. Unfortunately, I do not agree with these, especially when you have already implemented what you threatened to do, without the 14 day warning, and even more so, without advising me my actual level of usage. If you lift the restriction on my connection however I will agree to the following

• Ensure "Company" continues to use Pipex for its business use for the foreseeable future
• Limit my download speed (bandwidth)
• Limit my download time to off peak only

In the meantime please would you advise what you define as Acceptable or Fair Usage.

I would appreciate a prompt response to this letter, however feel I will either get a standard template response, no response at all or further threatening letters.

I have also emailed a copy to

mark.carberry@pipex.net
Postmaster for the Attention of Mark Carberry
Pipex Customer Services
Network Infrastructure Manager – Company
Friends and co-workers whom I have recommended Pipex to;

Pipex - again

Unlimited -
adj.

1. Having no restrictions or controls:
2. Having or seeming to have no boundaries; infinite:
   
3. Without qualification or exception; absolute:

The continuing saga that is Pipex. - To Skip the boring intro bit, go to "However"

My on-off connection problem (pardon the pun) with Pipex started a couple of years ago, back in the slow days of 512k broadband, back in those days downloading from Kazaa, Audiogalaxy, Limewire etc were extremely slow, I moved to downloading from newsgroups, I even *PAID* for access to NewZbin and Easynews,

A few calls here and there got my connection problems sorted, it felt like you were on first name terms with Tech Support/Customer Services.

As broadband evolved, Pipex grew, I upgraded to 1Mb, then 2Mb, and finally last Aprill, a whopping 8Mb connection, downloading from Newsgroups at 800Kbps, ( I only lived 800m from the exchange).

As regular readers know, I moved house in November getting the usual moving house problems with my ISP, (cancelling and rejoining with another username).

A couple of connectivity problems and I was up and running in Decemeber, problems that I put down to BT and it's infrastructure.
I am now further from (a different) exchange but still get connected at 4.5Mb, with downloads at approx 400kbps.

However

My relationship with Pipex has seem to break down, I logged yet another problem a couple of weeks ago, was asked to run the usual speedtests and report back to Tech support, this I did with the standard "check your hardware" and "it's a problem at the BT end".
after chasing this again last week, I received a letter from Pipex, the full letter can be found here, however phrases such as ....

"We have established that your usage levels are in excess of the levels we would expect for normal home use"

and

"We would like you to change your usage behaviour immediately".

Grrrrr

In my eyes, unlimited means exactly that.

This is not over.... Oh No

Griffin, UKFSN - Looks like you'll be having an influx

Pipex...

So we moved into the house on 7th November, couldn't transfer my old telephone number so had a number, I then arranged for my broadband to get activated.

The previous owners' broadband hadn't been cancelled, therefore ADSL was still active on the line, I had to arrange the cancellation myself, so called BT and was advised this would take 6 working days.....

8 working days later it was done, called Pipex again, the line tests etc were required and I broadband would be active within 10 days,

29 November - Back online and flying

9 December - Problems, I got home from watching Derby thrash Leeds to find my Internet running slower than , did the usual speed checks to find my line was connected at 0.2Mbs (should be 5.5Mbs). Had to wait until Monday to call Pipex to log the fault, not sure what the problem was, but it seems to have now been fixed,

After reading a ton of forum entries on the net, it appears the problem with ADSL Max is that it's constantly being monitored for the best speed, unfortunately it gets a bit confused and fixe the connection at a daft speed (in my case 0.2Mbs),

All these forum members were slagging off Pipex and its customer/technical support, but I haven't had any problems with them, the worst part of it all, everything needs to be passed to BT to work on the lines etc. Now these are the people who dont seem to care.

Luckily I have moved my phone calls to Pipex too.

If only I could ditch Severn Trent Water.

We're Home - A life-changing 5 weeks if ever I've had one.

The hardest part of moving house... (apart from saying goodbye to my old house)

Moving the bloody fish/fishtank - having to catch the damn things (that don't want to be caught) ,and put into polythene bags, then into a polystyrene box and seal it , letting the water get colder and colder for a couple of hours while chasing solicitors etc. emptying 180 litres of fishtank water. Then reversing the whole process at the new house.

The second hardest part of moving house...

Moving my internet account - This, I thought would be fairly straightforward, how wrong I was, firstly I had to cancel my internet at the old house, couldnt just transfer from one to another, has to cancel and re-register (getting a different username etc). I couldn't take my phone number as it was a different exchange,


All in all, a bit of a nightmare, Pipex were really good, BT didn't seem to care at all, finally got connected (at a measly 5.5Mb) on 29 November, and it's broken already. (Ill blog about this separately).

The easiest part of moving home, living with SWMBO, and my wonderful new TV the all singing, all dancing Toshiba WLT68 - 37 inches of pure HD viewing please.

just need the XBOX 360/PS3/HD DVD Player to complete the setup, oh and the camcorder and SLR camera (for baby of course).

£6.10 for a taxi ride from town too, rather than a 5 minute walk. But I love my our new house

Thanks to Clare, Mum & Hugh, Stuart (Poppa Blurters), and C&F Removals (Yes I'm doing your website)

More Soon...

Moving House - T Minus 4 Days

So far so Good except

• Bank didn't listen when we set our joint account up, therefore charging us for a Select account causing us to go overdrawn in the account we haven't started using yet - Moaned - all charges refunded.
• BT say I can't keep my number as I am moving to a new exchange, new number set up and ready at the new house from move date
• Pipex can't transfer my account so I have to close my current one down and set another one up will set me up as soon as I get my new number activated, I will also need to advise everyone of my new email address (Bast...)
• Sky are more than happy to move/keep me, have an engineer coming to turn me on (!!!!) next Tuesday, 40 bleedin quid, for what, to plug some cables in, Well I told them I don't have a dish at the new house, If I do, Ill take it down and put in on t 'bay (Damos' attempt at recouping the cost).

Talking of Sky, I called them to confirm receiving my online move request form which they didn't, rather than pay over inflated prices when calling these big companies, have a click at www.saynoto0870.com Normal Price for a sky call (0870 2403000) - 9p per minute, alternative number ( 01506 484000) free....ish

So as you can see all going well, at least the solicitors and estate agents are doing an half decent job.

On a good note -
Erm...